Return & Exchange Policy
We offer refund / exchange within the first 5 days from the date of your purchase. If 5 days have passed since your purchase, we are unable to offer a return, exchange or refund of any kind.
1. Eligibility for return / exchange
In order to become eligible for a return or an exchange:
- The purchased item should be unused and in the same condition as you received it.
- The item must have its original packaging.
- If the item was purchased on sale, it may not be eligible for a return or exchange.
- Only items found defective or damaged are replaced by us (based on an exchange request).
2. Exempted categories
You agree that there may be a certain category of products / items that are exempted from returns or refunds. Such categories of products would be identified to you at the time of purchase.
3. Inspection & processing
For exchange / return accepted requests (as applicable), once your returned product / item is received and inspected by us, we will send you an email to notify you about receipt of the returned / exchanged product. Further, if the same has been approved after the quality check at our end, your request (i.e. return / exchange) will be processed in accordance with our policies.
4. How to initiate a request
Write to us at support@thenovanest.in or message us on WhatsApp with:
- Order number
- Reason for the request
- Photos/videos (mandatory for damage/defect claims)
Returns sent without prior approval will not be processed.
Want to return an item?
Write to us with your order number and pictures — we'll guide you through the next steps.
support@thenovanest.in