Refund & Cancellation Policy

1. Cancellations

Cancellations will only be considered if the request is made within 5 days of placing the order. However, cancellation requests may not be entertained if the orders have been communicated to such sellers / merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep.

the NovaNest does not accept cancellation requests for perishable items like flowers, eatables, etc. However, the refund / replacement can be made if the user establishes that the quality of the product delivered is not good.

2. Damaged or defective items

In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller / merchant listed on the Platform has checked and determined the same at its own end. This should be reported within 5 days of receipt of products.

In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 5 days of receiving the product. The customer service team after looking into your complaint will take an appropriate decision.

3. Manufacturer warranty

In case of complaints regarding products that come with a warranty from the manufacturers, please refer the issue to them directly.

4. Refund timelines

In case of any refunds approved by the NovaNest, it will take 3 working days for the refund to be processed to you. Refunds are credited back to the original payment method.

5. How to initiate a request

Write to us at support@thenovanest.in or message us on WhatsApp with:

• Order number
• Reason for the request
• Photos/videos (mandatory for damage/defect claims)

Returns sent without prior approval will not be processed.